Frequently Asked Questions

You can contact our customer care team with any of your queries from Monday to Friday 9 am-6 pm. Please note we are closed on Christmas Day and New Year’s Day. Depending on your own preference you can contact us through the following communication methods:

1. Live Chat
You can chat live to our customer care team. You can initiate this by clicking on the live chat pop up icon on your screen. If the option for live chat does not appear on your screen it means that all our customer representatives are busy and once they become available the live chat icon will appear.

2. Email
You can email our customer care team on [email protected] where we will be happy to answer any of your queries. Please allow up to 8 working hours for a response and up to 2 days during busy periods.

You can create an account by clicking on the account icon on the home page and then click sign up. You will be asked to provide your contact information and to create a password. Please note that we do not pass on your information onto any third parties. Please see our privacy policy for more details.

If you have forgotten your password please select "Forgotten Password" when you are at the account login screen. You will then receive your new password to the registered email address on your account.

Once you have logged in the option to check your order status and order history will be in the main menu of your account.

If you log into your account you can amend your account information. There will be an option to “edit” your details in the billing information and delivery information sections.

To subscribe to our newsletter, promotions and discount codes please scroll to the bottom of our home page and you will find the sign-up box, please enter your email and press sign up.

To unsubscribe to our newsletter, promotions and discount codes, please select the link at the bottom of the newsletter you have received from us and follow the instructions to unsubscribe.

We offer FREE SHIPPING within Ireland if your order is over €60; otherwise, orders under €60 will be charged €5.00 to cover tracked shipping & Insurance. We have free shipping on orders over €100 to all EU Countries we deliver to as follows, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Orders below €100 will be charged €17.50 to cover shipping and insurance. Please be aware that additional charges such as VAT & Customs fees may apply to non-EU countries.

We deliver to Ireland & Northern Ireland, including the following EU Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

All of our prices displayed are inclusive of VAT. Please be aware that additional charges such as VAT & Custom fees may apply to non-EU countries. Please contact your local customs office for details of any possible charges prior to placing your order.

We use fast-tracked couriers such as DPD and DHL to deliver your parcels. Please track your order with the tracking details you have already been sent by us, or alternatively contact us by email [email protected] or live chat.

You will be provided with tracking details by email as soon as your goods have been dispatched. For more information on dispatch and delivery please click here

To ensure your parcel gets to you as quickly as possible, we use a tracked express courier service. We aim to dispatch all orders within one business day, however during busy periods such as Black Friday, Christmas & any other promotional events, orders may take up to 2-3 business days to be dispatched. You will be provided with tracking details by email as soon as your goods have been dispatched. For more information on dispatch and delivery please click here

If you have logged onto your account to find that your order has been cancelled unexpectedly there may be a number of reasons as to why:

1. It might be due to a security issue with your payment details. All of our orders are scanned for fraudulent activities and if the details do not match this can result in orders being cancelled for the cardholder’s security.
2. We usually only sell products that are in stock, however, on a rare occasion it is possible that an item is out of stock or faulty and this is only discovered during the packing stage, therefore this could lead to cancellation

If your payment has been made by card, then as we only charge on dispatch of an order, no charge will have been made for a cancelled order.  If payment is via Paypal, then a refund will be issued normally within 3 working days.

If your order has not been dispatched this means that we are preparing and packing your order and it will be dispatched very soon. You can review the estimated delivery date of your order on the order confirmation email we sent to you.

If you have not received your order the first thing you should do is track your order by clicking on the link we sent you.

We are very sorry to hear you have received an incorrect item. You can email our customer care team at [email protected]. Please allow up to 8 working hours for a response and up to 2 days during busy periods. This applies between Monday & Friday Only.

Please ensure you include the following details when making contact with us:

1. Order number
2. The name of the incorrect item

We have very stringent checking processes to ensure all orders are received accurately by our customers. It is extremely rare for a customer to receive part of an order. However, if this should happen, then please contact us immediately on receipt of your order by telephone or email.

We advise you NOT to dispose of any of the packagings, and you are advised to email our customer care team at [email protected] or telephone on +353 (056) 7767111.

We usually respond to emails within 8 working hours, however, during busy periods this may vary. If you haven’t received a response then please check your junk and spam folders.

You can make payments in EURO currency only.

Your credit card or PayPal account will be charged at checkout once you have completed your shipping & payment details.

We do not charge your Credit card or PayPal account if your order has been cancelled. However, if for any reason payment has been made to us in relation to a cancelled order, then you will receive a refund within 3 working days.

It might be due to a security issue with your payment details, as all of our orders are scanned for fraudulent activities and if the details do not match this can result in orders being cancelled for the cardholder’s security.

If you require further information on this please contact our customer care team with any of your queries from Monday to Friday 9am-6pm. Please note we are closed on Christmas Day and New Year’s Day. Depending on your own preference you can contact us through the following communication methods:

1. Live Chat

You can chat live to our customer care team. You can initiate this by clicking on the live chat pop up icon on your screen. Please be aware if you do not have the option for live chat, our customer representatives are busy and once they become available the live chat icon will appear.

2. Email

You can email our customer care team on [email protected] where we will be happy to answer any of you queries. Please allow up to 8 working hours for a response and up to 2 days during busy periods.

We hope that you will be happy with your order. However, if you are not completely satisfied with your purchase then you can return the product to us within 28 days from date of receipt of your order. We will happily refund your purchase less the cost of sending you the item once the product is unopened, unused and in a re-saleable condition. You will be liable for the cost of returning the product to us, unless the product is faulty, incorrect or wrongly described in which case we will refund the cost of shipping.

Due to reasons of safety and hygiene, we are unable make refunds on any fragrances, cosmetics and grooming products that have been removed from their original wrapping or if they show any signs of having been used. In the case of faulty goods please see paragraph… (How do I report a fault with my product?)

Returned goods must be received by us in the same condition as they were sent to you and must have their original packing and labelling. We will not accept or refund goods that have been opened or used. Your refund will be credited to the original card used at checkout.

In the unlikely event of receiving a faulty product we will happily refund you the total amount you paid for the product including postage once it is returned to use within 28 days of the purchase date.

We do not accept returns on sale items except where required by law.

Please note that BeautyBuys cannot be held responsible for returns packages that fail to reach us. For more information please read our Terms and Conditions policy.

Will you refund my postage costs to return an item?

We are unable to refund postage if the product you are returning is because you no longer require this item or have changed your mind. In this case you are responsible for the shipping cost for the return of any unwanted item(s).

Furthermore, we will not refund postage costs to return a product if the item was reported damaged or faulty where no fault was found during inspection.

If you want to return a product, please contact our customer services team to arrange your return by emailing us at [email protected]

Please ensure you include the following details when making contact with us:

1. Order number
2. The name of the item(s) you are returning
3. Why you wish to return this item

Once we receive this information we will then issue you with a unique authorisation number and information on how to pack & return your items to us.

Please include the receipt of the cost of postage in the parcel so we can refund you when necessary. Please ensure to you pack the item you are returning with care place our returns docket inside the parcel. Please note you are responsible for the product until it reaches our warehouse.

We are very sorry to hear you have received a damaged product. You can email our customer care team on [email protected]. Please allow up to 8 working hours for a response and up to 2 days during busy periods. This applies between Monday & Friday Only.

Please ensure you include the following details when making contact with us:

1. Order number
2. The name of the item that is damaged
3. Explain how the item is damaged

We are very sorry to hear you have a fault with your product. You can email our customer care team on [email protected]. Please allow up to 8 working hours for a response and up to 2 days during busy periods. This applies between Monday & Friday Only.

Please ensure you include the following details when making contact with us:

1. Order number
2. The name of the item that is faulty
3. Explain why the item is faulty